Job Description

We are looking for an empathetic problem-solver to ensure our users—students, teachers, and creators—love using SeekMyCourse. You will be responsible for onboarding new users, resolving support queries, and ensuring high customer retention.

Key Responsibilities

• Act as the first point of contact for user inquiries via email and chat.
• Guide new users through the platform features and course creation process.
• Troubleshoot technical issues and report bugs to the engineering team.
• Collect user feedback and identify common pain points to improve the product.
• Maintain the Knowledge Base and Help Center articles.

Requirements

• 1-2 years of experience in Customer Support or Client Success.
• Excellent written and verbal communication skills.
• Patience and a genuine desire to help people learn.
• Tech-savvy and able to learn new software tools quickly.

Preferred Skills